The VA Office of Inspector General (OIG) reviewed the Veterans Benefits Administration’s (VBA) processing of reopened Dependency and Indemnity Compensation (DIC) claims under the PACT Act. The report revealed significant processing errors, including incorrect effective dates and failures to notify survivors of potential retroactive payments. Of the reviewed claims, approximately 31% were processed incorrectly, causing an estimated $33.1 million in underpayments. The OIG found that unclear guidance and outdated notification systems contributed to these issues. The VA has since implemented corrective actions and plans to improve system automation and staff training.
Impact on the Veteran Community:
The identified processing errors have led to substantial financial losses for surviving spouses and dependents. Correcting these issues would restore financial security to thousands of families affected by service-connected deaths related to toxic exposure.
How the VA-Accredited Veteran’s Legal Center Can Help:
The Veteran’s Legal Center can support survivors by:
- Assisting with claims reevaluation requests under the PACT Act.
- Reviewing previously denied claims for potential retroactive benefits.
- Filing appeals for survivors affected by erroneous decisions.
- Advocating for clearer VA policies and better communication.
These efforts will ensure that survivors receive the full benefits they are entitled to under the law.